To stop payment on a check you've written from either your Citibank checking or money market account:
• Sign on
• Click on the Account Management tab
• Select Click on the Stop Payment link under Banking Server Requests
You can also call CitiPhone Banking® at the number on the back of your Citibank® Banking Card, call Customer Service at 1-800-374-9700, or visit a Citbank branch.
Once your request is processed, you'll receive a confirmation online and by U.S. mail. (Private Bank clients will not receive a confirmation letter).
To cancel a stop payment, please contact Customer Service 24/7 at 1-800-374-9700.
Each stop payment request costs $30, regardless of whether you're stopping payment on a single check or a series of checks. This fee is waived for Citigold®, Citi Priority, or Private Bank clients.
You may cancel an entire series of recurring ACH debits, but you cannot cancel a single debit in the series. And if you request stop payment on ACH transfers, you must do so at least three business days prior to the scheduled date of the debit.