One of the advantages of paying rent online with your bank account through RentTrack is that you can mail a check directly from your checking account to your landlord. This means that your rent payment stays in your bank account while we print a check with your account and routing number and mail it to your landlord. Your landlord can cash it and the money will move from your account, just the same as if you had written the check yourself. 

If you need to cancel a check that you sent from your bank account, the simplest solution is to simply ask your landlord to void it once it is in their possession. If this is not possible, then you'll need to contact your bank directly to cancel it. The check that RentTrack sends is from your personal checking account, so we cannot cancel the payment once it is on its way. The good news is that you can cancel it yourself, and it's a simple process. 

Before you read on, please know that these steps only apply if you signed up for RentTrack without your landlord and you have sent a check from your own bank account. If your landlord or property manager is signed up with us, or if you paid with a credit card or another method, please contact our support team and we can help you sort out any payment issues you may be having. 

If you sent a payment through your bank account that you need to cancel, the way to do it is to contact your bank and issue a "stop payment" order. This lets your bank know that if someone tries to cash your check, they should not move the money from your account.

There are a few reasons why you may do this:

  • There will be insufficient funds in your checking account to cover the amount of your rent on the day the check arrives
  • You sent the check to the wrong address
  • You made a mistake and wrote the check for an amount greater than your rent
  • You forgot to cancel a recurring check payment after moving out
  • In very rare cases, your check could be lost in the mail or placed in the wrong mailbox by USPS. If this happens, please get in touch with us.

To issue a stop payment, you'll generally need to contact your bank and provide specific information about which check to cancel. This will include the amount, the individual who it's payable to, and the check number. You can find all of this information inside your RentTrack dashboard. 

There are a few things to keep in mind when issuing a stop payment. 

  1. Your bank may charge a fee for this service. RentTrack will not pay this fee.
    When you send a check through RentTrack, you assume responsibility for making sure that the payment details are accurate, the same as if you had written it from your physical checkbook. 
  2. A stop payment request is not necessary if you or your landlord is able to gain possession of the check later and void it.
    This maybe especially helpful in a scenario where you wrote the check for the wrong amount, or paid already via an alternate method. If you can communicate with your landlord and tell them to void the incoming check, you shouldn't need to worry about a stop payment order.
  3. No one can cash your check except for the individual who you made it payable to - your landlord. 
  4. If you do put a stop payment order on a check that is on its way to your landlord, you also need to contact them and let them know not to cash it.
    If your landlord attempts to cash a check with a stop payment issue, it will be rejected by the bank. If this happens, the bank may charge you and/or your landlord an additional fee, so it's important to communicate with them in advance. You should pay your rent on the due date using an alternate payment method if you stop payment on a check from RentTrack.

For more detailed instructions on how to stop payment on a check at major banking institutions, take a look at this section of our help center.

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