Property Managers have the ability to cancel/void any payment that is processing. This can only be done the same day the payment is made. Please see the steps below to learn how.

  • Find the payment you want to cancel/void and click the button Cancel 
  • This will prompt “are you sure you want to cancel” click → Yes
  • This will cancel/stop the residents payment from processing
  • The resident will receive an email notification and so will everyone connected to the property on the Property Management level
  • Depending on your account software you may have to manually remove the payment you cancel/void from the residents ledger
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