How do I refund a payment?
How do I refund a payment?
Written by Nancy Vang
Updated over a week ago
- Find the payment you are trying to refund this can be done by searching resident name, property, or even dollar amount.
- Once you find the payment you want to refund, RentTrack is going to let you know if the payment can or can’t be refunded. A payment may not be able to be refunded if there hasn’t been enough processing time for the payment to clear the payee’s bank.
- The example payment below cannot be refunded until the given date
- The example below shows a payment can be refunded
- Click the Refund button
- RentTrack is going to double check to make sure you want to refund the payment.
- Once that is completed you and the resident will receive an email that the refund is processing.
