If you scan a check into a wrong group, or want to cancel a check after closing a batch, follow these steps to void a transaction that is approved, but not Processed. Note that once it goes to Processed, the money is on its way to your bank and the transaction cannot be cancelled.

  1. Open the scanning interface.
  2. On the Home Screen click 'Approved'
  3. Find the transaction and click 'View'
  4. Click “Void This Transaction” to the upper right.
  5. Click 'Confirm Void'
  6. Click 'Mark This Transaction Resolved' and put in a reason.
  7. The transaction will then be on the Home tab in the Voided status.
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