Sometimes online applicants will not complete the payment portion of their application and pay in person. Or sometimes you will require someone in the office to apply online so you do not have to manually enter an application.
In either case, to order a background check, just go to the Applicant details and click 'Payment Not Needed' and put in a reason.

  1. Click on the Applicant Name

2. Click on 'No Payment Needed'

3. Provide a reason and click 'Save as Not Needed'

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