There is a difference between my.renttrack.com and home.renttrack.com/login.
Please make sure you are on the web page home.renttrack.com/login for applications.
If you are locked out or forget your password click Forgot? It will unlock your account after you have reset your password.
This will bring you to another page and you can either enter your email or username:
If you are still unable to login after those steps, please email email@example.com or call 866-841-9090