Property manager FAQ's & troubleshooting

How to reset the check scanner device control

how to reset the check scanner device control

Written by Ann
Updated over a week ago

How do I refund a payment?

Written by Nancy Vang
Updated over a week ago

How do I add or delete a user on my account?

property managers can add new users to their account

Written by Ann
Updated over a week ago

How do I cancel/void a processing payment?

Need to cancel a pending payment?

Written by Nancy Vang
Updated over a week ago

How do I add a property?

Adding a property to a non-integrated group

Written by Ann
Updated over a week ago

What does the resident status mean?

The status description on the Property Manager's dashboard

Written by Ann
Updated over a week ago

How to find a check or money order by amount

Check Scanning/ How to find a check or money order by amount?

Written by Robert Ripley
Updated over a week ago

Canadian Bank Deposit Schedule

Canadian banks have various deposit schedules for all Visa, MasterCard and American Express* transactions on which day clients are credited

Written by Hani
Updated over a week ago

How does the Virtual Terminal work?

Take application fee, security deposit, rent, or other types of payments in the office. The payer does not have to be a RentTrack member.

Written by Darryl Eaton
Updated over a week ago

How do I send a reminder invitation email to a resident?

Written by Ann
Updated over a week ago

How do I resolve a late payment?

Written by Hani
Updated over a week ago

How do I close a batch in Rent Manager

Rentmanager

Written by Ann
Updated over a week ago

How does the RealPage Integration work?

Written by Joni
Updated over a week ago

How long is a credit card payment authorized for?

Written by Ann
Updated over a week ago

How do I add or invite a resident?

Written by Ann
Updated over a week ago

1099K Information

Written by Robert Ripley
Updated over a week ago

What should I do with a chargeback?

Written by Ann
Updated over a week ago

How does the MRI Integration Work?

Written by Ann
Updated over a week ago

How quickly will a payment be posted to my accounting system?

Written by Ann
Updated over a week ago

How does ResMan integration work?

Written by Ann
Updated over a week ago

How do I upload payments to Boston Post?

Written by Ann
Updated over a week ago

How do I load a Promas lockbox file?

Written by Ann
Updated over a week ago

How do I sync RentTrack with my accounting system?

Written by Ann
Updated over a week ago

How do I load a Buildium lockbox file?

Written by Ann
Updated over a week ago

How do I find MRI resident IDs to approve residents who sign up for RentTrack?

Written by Ann
Updated over a week ago

How do I disable payments from posting to my accounting systems at end of month?

Written by Ann
Updated over a week ago

How do I block or disable a tenant from making payments on a lease?

Written by Ann
Updated over a week ago

How do I add a link to RentTrack's sign up page on my website?

Written by Ann
Updated over a week ago

How do I export payments for Yardi Genesis and Yardi Genesis V2?

Written by Ann
Updated over a week ago

How do I Generate the Boston Post Rent Roll?

Written by Ann
Updated over a week ago

How do I update or end a resident's contract?

Written by Nancy Vang
Updated over a week ago

How do I view or download a payments report?

Written by Ann
Updated over a week ago

How does the Yardi Integration work?

Written by Ann
Updated over a week ago

Displaying Fixed Recurring Charges

Written by Ann
Updated over a week ago

How does the AMSI eSite Integration Work

Written by Ann
Updated over a week ago

What service does RentTrack provide for landlords with 1 to 20 units?

How RentTrack handles landlords or property managers that manage between 1 and 20 units.

Written by Ann
Updated over a week ago

How do properties, tenants, and balances from Promas get updated?

Written by Ann
Updated over a week ago

How do I approve a resident so they can pay rent?

Written by Ann
Updated over a week ago

What happens when my resident's payment is returned?

Written by Ann
Updated over a week ago

How long does it take for payments to be deposited into my account?

Written by Ann
Updated over a week ago

How do I delete a pending resident?

Written by Ann
Updated over a week ago

Will I receive notifications for NSFs, Refunds, Money Order Disputes, etc?

Written by Ann
Updated over a week ago

What if my scanned batch is off my control amount by a few dollars?

Written by Ann
Updated over a week ago

What do we do if a batch or item is rejected?

Written by Ann
Updated over a week ago

How do I view deposit results of any deposit?

Written by Ann
Updated over a week ago

What does it mean when my scanned dollar amount does not match my control amount? Or when my check amounts don't seem to scan right away?

Written by Ann
Updated over a week ago

How do I modify a check amount if it is showing the wrong amount after being scanned?

Written by Ann
Updated over a week ago

How can I dissociate and reassociate a scanned check to the correct tenant?

Written by Ann
Updated over a week ago

How to cancel or void a transaction on closed batch?

Written by Ann
Updated over a week ago

How do I find a duplicate scanned check?

Written by Ann
Updated over a week ago

What do I do if my Money Order does not scan?

Written by Ann
Updated over a week ago

How do I handle a check that should be applied to multiple residents?

Written by Ann
Updated over a week ago

How can I scan my check to my Deposit Escrow Account and not my Operating Account?

Written by Ann
Updated over a week ago

How can I update the number of checks and deposit total once a batch is opened?

Written by Ann
Updated over a week ago

How long are check images available? Can I download them in bulk?

Written by Ann
Updated over a week ago

What if the residents or LeaseIDs are not in RentTrack yet?

Written by Ann
Updated over a week ago