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Property manager FAQ's & troubleshooting
Property manager FAQ's & troubleshooting
+4
57 articles in this collection
Written by
Hani,
Robert Ripley,
Ann
and 4 others
How do I sync RentTrack with my accounting system?
Written by
Ann
Updated over a week ago
How To Schedule a One-Time or Recurring Rent Payment From Your Dashboard
Written by
Roxy Abraham
Updated over a week ago
How to reset the check scanner device control
how to reset the check scanner device control
Written by
Ann
Updated over a week ago
How do I refund a payment?
Written by
Nancy Vang
Updated over a week ago
How do I add or delete a user on my account?
property managers can add new users to their account
Written by
Ann
Updated over a week ago
How do I cancel/void a processing payment?
Need to cancel a pending payment?
Written by
Nancy Vang
Updated over a week ago
How do I add a property?
Adding a property to a non-integrated group
Written by
Ann
Updated over a week ago
What does the resident status mean?
The status description on the Property Manager's dashboard
Written by
Ann
Updated over a week ago
How to find a check or money order by amount
Check Scanning/ How to find a check or money order by amount?
Written by
Robert Ripley
Updated over a week ago
Canadian Bank Deposit Schedule
Canadian banks have various deposit schedules for all Visa, MasterCard and American Express* transactions on which day clients are credited
Written by
Hani
Updated over a week ago
How does the Virtual Terminal work?
Take application fee, security deposit, rent, or other types of payments in the office. The payer does not have to be a RentTrack member.
Written by
Darryl Eaton
Updated over a week ago
How do I send a reminder invitation email to a resident?
Written by
Ann
Updated over a week ago
How do I resolve a late payment?
Written by
Hani
Updated over a week ago
How do I close a batch in Rent Manager
Rentmanager
Written by
Ann
Updated over a week ago
How does the RealPage Integration work?
Written by
Joni
Updated over a week ago
How long is a credit card payment authorized for?
Written by
Ann
Updated over a week ago
How do I add or invite a resident?
Written by
Ann
Updated over a week ago
1099K Information
Written by
Robert Ripley
Updated over a week ago
What should I do with a chargeback?
Written by
Ann
Updated over a week ago
How does the MRI Integration Work?
Written by
Ann
Updated over a week ago
How quickly will a payment be posted to my accounting system?
Written by
Ann
Updated over a week ago
How does ResMan integration work?
Written by
Ann
Updated over a week ago
How do I upload payments to Boston Post?
Written by
Ann
Updated over a week ago
How do I load a Promas lockbox file?
Written by
Ann
Updated over a week ago
How do I load a Buildium lockbox file?
Written by
Ann
Updated over a week ago
How do I find MRI resident IDs to approve residents who sign up for RentTrack?
Written by
Ann
Updated over a week ago
How do I disable payments from posting to my accounting systems at end of month?
Written by
Ann
Updated over a week ago
How do I block or disable a tenant from making payments on a lease?
Written by
Ann
Updated over a week ago
How do I add a link to RentTrack's sign up page on my website?
Written by
Ann
Updated over a week ago
How do I export payments for Yardi Genesis and Yardi Genesis V2?
Written by
Ann
Updated over a week ago
How do I Generate the Boston Post Rent Roll?
Written by
Ann
Updated over a week ago
How do I update or end a resident's contract?
Written by
Nancy Vang
Updated over a week ago
How do I view or download a payments report?
Written by
Ann
Updated over a week ago
How does the Yardi Integration work?
Written by
Ann
Updated over a week ago
Displaying Fixed Recurring Charges
Written by
Ann
Updated over a week ago
How does the AMSI eSite Integration Work
Written by
Ann
Updated over a week ago
What service does RentTrack provide for landlords with 1 to 20 units?
How RentTrack handles landlords or property managers that manage between 1 and 20 units.
Written by
Ann
Updated over a week ago
How do properties, tenants, and balances from Promas get updated?
Written by
Ann
Updated over a week ago
How do I approve a resident so they can pay rent?
Written by
Ann
Updated over a week ago
What happens when my resident's payment is returned?
Written by
Ann
Updated over a week ago
How long does it take for payments to be deposited into my account?
Written by
Ann
Updated over a week ago
How do I delete a pending resident?
Written by
Ann
Updated over a week ago
Check Scanning
Will I receive notifications for NSFs, Refunds, Money Order Disputes, etc?
Written by
Ann
Updated over a week ago
What if my scanned batch is off my control amount by a few dollars?
Written by
Ann
Updated over a week ago
What do we do if a batch or item is rejected?
Written by
Ann
Updated over a week ago
How do I view deposit results of any deposit?
Written by
Ann
Updated over a week ago
What does it mean when my scanned dollar amount does not match my control amount? Or when my check amounts don't seem to scan right away?
Written by
Ann
Updated over a week ago
How do I modify a check amount if it is showing the wrong amount after being scanned?
Written by
Ann
Updated over a week ago
How can I dissociate and reassociate a scanned check to the correct tenant?
Written by
Ann
Updated over a week ago
How to cancel or void a transaction on closed batch?
Written by
Ann
Updated over a week ago
How do I find a duplicate scanned check?
Written by
Ann
Updated over a week ago
What do I do if my Money Order does not scan?
Written by
Ann
Updated over a week ago
How do I handle a check that should be applied to multiple residents?
Written by
Ann
Updated over a week ago
How can I scan my check to my Deposit Escrow Account and not my Operating Account?
Written by
Ann
Updated over a week ago
How can I update the number of checks and deposit total once a batch is opened?
Written by
Ann
Updated over a week ago
How long are check images available? Can I download them in bulk?
Written by
Ann
Updated over a week ago
What if the residents or LeaseIDs are not in RentTrack yet?
Written by
Ann
Updated over a week ago