NOTE: The answer in this article only applies to you if your landlord or property manager collects rent online through RentTrack. If you signed up for RentTrack without your landlord and pay by a check that is sent via mail, please see this section in our help center.

Depending upon your payment method refunds can take 2-8 business days before they are returned. For example:

  • Credit card transactions: Refunds are processed immediately, if they have already settled into the deposit account, they must be withdrawn and verified before they are refunded which will take between 2-3 business days (e.g. a refund issued on Monday will post to your card by Wednesday or Thursday). If they have not been settled into the deposit account, then the refund is actually a void and will be returned the next business day.
  • E-check transactions: Refunds cannot be initiated until 5 business days after the payment is made. Once a refund is initiated, it will be returned to your bank account the next business day.

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