Property manager FAQ's & troubleshooting

Ann avatar Angela avatar Hani avatar +3
53 articles in this collection
Written by Ann, Angela, and Hani and 3 others

How do I add an user to my account?

property managers can add new users to their account
Ann avatar
Written by Ann
Updated over a week ago

How do I add a property?

Adding a property to a non-integrated group
Ann avatar
Written by Ann
Updated over a week ago

What does the resident status mean?

The status description on the Property Manager's dashboard
Ann avatar
Written by Ann
Updated over a week ago

How to find a check or money order by amount

Check Scanning/ How to find a check or money order by amount?
Angela avatar
Written by Angela
Updated over a week ago

Canadian Bank Deposit Schedule

Canadian banks have various deposit schedules for all Visa, MasterCard and American Express* transactions on which day clients are credited
Hani avatar
Written by Hani
Updated over a week ago

How does the Virtual Terminal work?

Take application fee, security deposit, rent, or other types of payments in the office. The payer does not have to be a RentTrack member.
Darryl Eaton avatar
Written by Darryl Eaton
Updated over a week ago

How do I send a reminder invitation email to a resident?

Ann avatar
Written by Ann
Updated over a week ago

How do I resolve a late payment?

Hani avatar
Written by Hani
Updated over a week ago

How do I close a batch in Rent Manager

Rentmanager
Ann avatar
Written by Ann
Updated over a week ago

How does the RealPage Integration work?

Joni avatar
Written by Joni
Updated yesterday

How long is a credit card payment authorized for?

Ann avatar
Written by Ann
Updated over a week ago

How do I add or invite a resident?

Ann avatar
Written by Ann
Updated over a week ago

1099K Information

Robert Ripley avatar
Written by Robert Ripley
Updated over a week ago

What should I do with a chargeback?

Ann avatar
Written by Ann
Updated over a week ago

How does the MRI Integration Work?

Ann avatar
Written by Ann
Updated over a week ago

How quickly will a payment be posted to my accounting system?

Ann avatar
Written by Ann
Updated over a week ago

How does ResMan integration work?

Ann avatar
Written by Ann
Updated over a week ago

How do I upload payments to Boston Post?

Ann avatar
Written by Ann
Updated over a week ago

How do I load a Promas lockbox file?

Ann avatar
Written by Ann
Updated over a week ago

How do I sync RentTrack with my accounting system?

Ann avatar
Written by Ann
Updated over a week ago

How do I load a Buildium lockbox file?

Ann avatar
Written by Ann
Updated over a week ago

How do I find MRI resident IDs to approve residents who sign up for RentTrack?

Ann avatar
Written by Ann
Updated over a week ago

How do I disable payments from posting to my accounting systems at end of month?

Ann avatar
Written by Ann
Updated over a week ago

How do I block or disable a tenant from making payments on a lease?

Ann avatar
Written by Ann
Updated over a week ago

How do I add RentTrack's payment page to my website?

Ann avatar
Written by Ann
Updated over a week ago

How do I export payments for Yardi Genesis and Yardi Genesis V2?

Ann avatar
Written by Ann
Updated over a week ago

How do I Generate the Boston Post Rent Roll?

Ann avatar
Written by Ann
Updated over a week ago

How do I update or end a resident's contract?

Ann avatar
Written by Ann
Updated over a week ago

How do I view or download a payments report?

Ann avatar
Written by Ann
Updated over a week ago

How does the Yardi Integration work?

Ann avatar
Written by Ann
Updated over a week ago

Displaying Fixed Recurring Charges

Ann avatar
Written by Ann
Updated over a week ago

How does the AMSI eSite Integration Work

Ann avatar
Written by Ann
Updated over a week ago

What service does RentTrack provide for landlords with 1 to 20 units?

How RentTrack handles landlords or property managers that manage between 1 and 20 units.
Ann avatar
Written by Ann
Updated over a week ago

How do properties, tenants, and balances from Promas get updated?

Ann avatar
Written by Ann
Updated over a week ago

How do I approve a resident so they can pay rent?

Ann avatar
Written by Ann
Updated over a week ago

What happens if my residents payment is returned?

Ann avatar
Written by Ann
Updated over a week ago

How long does it take for payments to be deposited into my account?

Ann avatar
Written by Ann
Updated over a week ago

How do I delete a pending resident?

Ann avatar
Written by Ann
Updated over a week ago
Check Scanning

Will I receive notifications for NSFs, Refunds, Money Order Disputes, etc?

Ann avatar
Written by Ann
Updated over a week ago

What if my scanned batch is off my control amount by a few dollars?

Ann avatar
Written by Ann
Updated over a week ago

What do we do if a batch or item is rejected?

Ann avatar
Written by Ann
Updated over a week ago

How do I view deposit results of any deposit?

Ann avatar
Written by Ann
Updated over a week ago

What does it mean when my scanned dollar amount does not match my control amount? Or when my check amounts don't seem to scan right away?

Ann avatar
Written by Ann
Updated over a week ago

How do I modify a check amount if it is showing the wrong amount after being scanned?

Ann avatar
Written by Ann
Updated over a week ago

How can I dissociate and reassociate a scanned check to the correct tenant?

Ann avatar
Written by Ann
Updated over a week ago

How to cancel or void a transaction on closed batch?

Ann avatar
Written by Ann
Updated over a week ago

How do I find a duplicate scanned check?

Ann avatar
Written by Ann
Updated over a week ago

What do I do if my Money Order does not scan?

Ann avatar
Written by Ann
Updated over a week ago

How do I handle a check that should be applied to multiple residents?

Ann avatar
Written by Ann
Updated over a week ago

How can I scan my check to my Deposit Escrow Account and not my Operating Account?

Ann avatar
Written by Ann
Updated over a week ago

How can I update the number of checks and deposit total once a batch is opened?

Ann avatar
Written by Ann
Updated over a week ago

How long are check images available? Can I download them in bulk?

Ann avatar
Written by Ann
Updated over a week ago

What if the residents or LeaseIDs are not in RentTrack yet?

Ann avatar
Written by Ann
Updated over a week ago