If your card errors while attempting to process your monthly subscription fee, the reason for the error can be found here:
Click your name ➞ Subscriptions
Click the plus sign (+) next to the errored payment:
Your card or issuing bank can give you more information by calling the number on the back of your card. Here are some of the most common codes for a card being declined:
The error message is: Your request has been declined by the issuing bank.
What this means: The issuing bank refused authorization on the transaction, possibly due to a policy regarding online transactions or due to a preset security algorithm. Please call the number on the back of your card.
The error message is: The card has been declined due to insufficient funds.
What this means: The issuing bank refused this transaction because the credit card has insufficient funds available to cover the transaction requested.
The error message is: The bank has requested that you retrieve the card from the cardholder - it may be a lost or stolen card.
What this means: This transaction failed because the card used may be lost or stolen.
The error message is: Your request has been declined because the issuing bank does not permit the transaction for this card.
What this means: Your request has been declined because the issuing bank does not permit the transaction for this card. Please call the number on the back of your card.
The error message is: You submitted an expired credit card number with your request.
What this means: You attempted a transaction using an expired credit card. First, verify that the card number is entered correctly. If you provided an expired credit card, request a different credit card number. Otherwise, there is no resolution for this error.
The error message is: Your request has been declined by the issuing bank due to its proprietary card activity regulations.
What this means: Your request has been declined by the issuing bank due to its proprietary card activity regulations.
The error message is: You submitted an invalid credit card number with your request.
What this means: An invalid card was used for the transaction. The card parameter was included and formatted correctly, but the bank has determined that the card number is invalid. The card number may have been entered incorrectly. Verify the card number and retry the transaction.
The error message is: Your request has been declined by the issuing bank due to problems with the credit card account.
What this means: Your request has been declined by the issuing bank due to problems with the credit card account. Please call the number on the back of the card.