Customer Feedback & Support for RentTrack

Got a question about using RentTrack? You are in the right place! Browse our Knowledge Base articles to learn answers to our frequently asked questions.  If you want to send our team a message or question, click on Contact Support. 

To contact us via the telephone, please call (866) 841.9090 Ext 2. 



Knowledge Base

  1. Application and Background Questions 

    1. Why does the background check still say pending?
    2. How do I void an Application Fee Payment?
    3. How do I refund an Application Fee Payment?
    4. How do view Application Fee Deposits?
    5. How do I add an co-applicant if a background check has already been performed on the primary appliction?
  2. Check Scanning 

    1. What if the residents or LeaseIDs are not in RentTrack yet?
    2. How can I update the number of checks and deposit total once a batch is opened?
    3. What does it mean when my scanned dollar amount does not match my control amount? Or when my check amounts don't seem to scan right away?
    4. What if my scanned batch is off my control amount by a few dollars?
    5. What do we do if a batch or item is rejected?
  3. Managers 

    1. What does the merchant underwriting process entail?
    2. How do I approve a tenant so they can pay rent?
    3. How do I add or invite a tenant?
    4. How do I resolve a late payment?
    5. How do I delete a pending tenant?
  4. Renters 

    1. Getting Started
    2. How do I set up automatic payments?
    3. Why do I have to verify my identity?
    4. When can I make a payment?
    5. How do I know my rent payment was made?
  5. Reporting Rent and Building Credit History 

    1. Will my rent payments affect my credit score?
    2. Why has my credit score not changed since I have reported rent?
    3. Can I submit my own rental payment information?
    4. Can I report my previous rent payments?
    5. Will my rent show up on my credit report?
  6. All articles 

    1. What does the merchant underwriting process entail?
    2. Will my rent payments affect my credit score?
    3. Why does the background check still say pending?
    4. Why Did My E-Check Payment Get Returned/Reversed?
    5. Why Did My Credit Card Error?
    87 articles 

Feedback and Knowledge Base