You can find the error reasons on your dashboard by: 

If you dashboard is on the old interface and does not look like the one above please look at the example below.

If you dashboard is on the old interface and does not look like the one above please look at the example below.

Please hover or click on the blue circle "i" icon in order to see the reason of your error:

Another place you can also find the error reason is on an email receipt that was sent immediately to your email as shown below: 

__________________________________________________________________

Below you'll find explanations of decline codes:


ERROR 01:

  • This means that the cardholder's credit card company has blocked the transaction.
  • Please call the 800 number on the back of the card to determine the issue.

ERROR 02:

  • This means that the cardholder's credit card company has blocked the transaction.
  • Please call the 800 number on the back of the card to determine the issue.

ERROR 04:

  • There is a problem with the card so your bank has prevented the transaction from being authorized.
  • Please call the 800 number on the back of the card to determine the issue.

ERROR 05:

  • Do not honor. Your card company has prevented the transaction from being authorized. There is a problem with the account. The customer’s bank has declined the transaction as the credit card number has failed a security check, or the funds have been frozen or depleted. The customer should use an alternate credit card.
  • Please call 800 number on the back of the card to determine the reason.

ERROR 07:

  • There is a problem with the card. It has been marked for fraud.
  • Please call the 800 number on the back of the card to determine the issue.

ERROR 12:  

  • Decline - Invalid Transaction: Please verify that you are typing in the credit card information correctly and run the transaction again.

ERROR 14:

  • Card Number Error: Account number entered incorrectly (mistyped). Verify your account number and re-enter.

ERROR 28:

  • The cardholder's bank is not replying to the credit card transaction. Try waiting and then rerunning the transaction.
  • Please call the 800 number on the back of the card to determine the issue.

ERROR 41:

  • Lost card - There has been fraud reported on the account.
  • Please call the 800 number on the back of the card to determine the issue.

ERROR 43:

  • There has been fraud reported on the account.
  • Please call the 800 number on the back of the card to determine the issue.

ERROR 51:

  • Insufficient funds. You do not have enough money in the account.

ERROR 54:

  • Expired Card.

ERROR 57:

  • Transaction not permitted. The bank that has issued this card does not allow this type of purchase.

ERROR 61:

  • Exceeds your withdrawal limit. Card cannot be used until withdrawal limit has been increased/lifted.
  • Please call the 800 number on the back of the card to determine the issue.

ERROR 62:

  • Invalid service code, restricted. Your credit card company does not allow them to purchase products from this business type.

ERROR 65:

  • Activity limit exceeded. Card cannot be used for the purchase.

ERROR 78:

  • No Account - Credit Card is declining the transaction, and there may be a problem on the issuing bank's end.
  • Please call the 800 number on the back of the card to determine the issue.

ERROR 91:

  • Your bank is not replying to the credit card transaction. Try waiting and then rerunning the transaction.
  • Please call the 800 number on the back of the card to determine the issue.

ERROR 93:

  • Violation, cannot complete.
  • Please call the 800 number on the back of the card to determine the issue.

ERROR 96:

  • System Malfunction: Card issuing bank is having a system malfunction and is declining the transaction attempt. Cardholder must contact Issuing Bank.

ERROR CV:

  • Failure CV: Card Type Verification Error. This means that the type of card has not been added to your account (or there is an account number error).
  • Please call the 800 number on the back of the card to determine the issue.

ERROR HV:

  • Failure HV: This means that there was a configuration error when your account was added.
  • Please call the 800 number on the back of the card to determine the issue.

ERROR N4:

  • Exceeds issuer withdrawal limit. Card cannot be used until withdrawal limit has been increased/lifted. The transaction was declined or returned because the client has contacted their card institution and requested a block for all re-occurring billing charges to this card.
  • Please call the 800 number on the back of the card to determine the issue.
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